Privacy Policy
Privacy Policy for W9A Properties
At W9A Properties (“we”, “us”, “our”), we respect your privacy.
This Privacy Policy explains how we collect, use and protect your personal information when you use our online booking website (the “Site”).
If you have any questions, please contact us at:
Email: w9aproperties@gmail.com
1. Scope of this Policy
This policy applies to information collected through:
Our online booking website and enquiry forms
Any related pages or widgets powered by our booking provider (Hostaway)
It does not apply to information collected offline (for example by phone), or through any other websites we do not control.
By using our Site, you agree to this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
Information you provide directly
Name
Email address
Phone number
Postal/billing address
Booking details (property, dates, number of guests, special requests)
Any other information you choose to give us in messages or forms
Booking and payment information
Booking reference and stay details
Payment information (processed securely by our payment provider – we do not store full card details)
Technical information
When you visit the Site, standard information may be collected automatically, such as:
IP address
Browser type
Internet Service Provider (ISP)
Date and time of visit
Referring/exit pages
Number of clicks and pages visited
This information is used in an aggregated way and is not used to personally identify you.
3. How We Use Your Information
We use the information we collect to:
Process and manage your bookings and enquiries
Communicate with you about your stay (confirmations, changes, check-in details, etc.)
Provide customer support
Improve and maintain our website and services
Comply with legal and regulatory obligations
Detect and prevent fraud or misuse
We may also send you occasional updates or marketing communications if you have opted in. You can ask us to stop these at any time.
4. Log Files
Like most websites, our Site uses log files.
The information in these files includes IP addresses, browser type, ISP, date/time stamps, referring/exit pages and number of clicks.
This information is used to:
Analyse trends
Administer the Site
Track overall user movement
Gather broad demographic information
These logs are not linked to personally identifiable information.
5. Cookies
Our Site uses cookies (small text files stored on your device) to:
Remember your preferences
Help the Site function correctly
Understand how visitors use the Site
You can adjust your browser settings to refuse cookies or to alert you when cookies are being sent. Some parts of the Site may not work properly if you disable cookies.
6. Your Data Protection Rights
If you are in the UK or EEA, you have the following rights in relation to your personal data:
Right of access – to request a copy of the personal data we hold about you.
Right to rectification – to ask us to correct inaccurate or incomplete information.
Right to erasure – to ask us to delete your personal data in certain circumstances.
Right to restrict processing – to ask us to limit how we use your data in certain cases.
Right to object – to object to certain types of processing, including direct marketing.
Right to data portability – to request that we transfer your data to you or another organisation, where technically possible.
If you wish to exercise any of these rights, please contact us at w9aproperties@gmail.com
We may need to confirm your identity before fulfilling your request.
7. Children’s Information
Our Site and services are not directed at children under 18.
We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will remove it as soon as reasonably possible.
8. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “last updated” date.
Last updated: 18.11.2025